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Online Help Systems
Technical Writing and Design
Editing (Hard Copy)
an overview of the technical communication profession, So You
Wannabe a Technical Writer, a core course in the certificate
program for new technical writers, at University of California Santa
Cruz, 4 times a year, 1998-present.
Program Chair, assembled 45 presenters for two-day regional
conference for Society for Technical Communication, on theme of
Modeling Information in Electronic Space, Albuquerque, NM, October
book for developers of databases, Special Edition: Using
FileMaker Pro 5, from Que, with Rich Coulombre, 2000.
to Associate Fellow, Society for Technical Communication, 1999.
workshops on the design of effective step-by-step procedures
and usability testing, for Solutions Clinic, Boston, MA, 1998,
Phoenix, AZ, February, 1999.
Distinguished Chapter Service award, Society for Technical
Communication, from Student Chapter, New Mexico Tech, 1999.
user guide explaining how to use digital cameras, scanners, and
color printers: Fun with Digital Imaging: The Official
Hewlett-Packard Guide, with Lisa Price, from HP and IDG Books,
consumer book on getting the most out of the operating system: Windows
95 for Kids and Parents with Lisa Price, IDG Books, 1998.
step-by-step instructions for consumers using Microsoft Works,
Microsoft Network, Internet Explorer, and other bundled programs: Discover
Microsoft Home Essentials with Lisa Price, IDG Books. 1997.
and co-wrote minimalist tutorial: Self-Study Guide to
Symantec's Norton Utilities, with Dr. Dan Dunne, 1997.
book for consumers, explaining how to use a major online service, The
Trail Guide to America Online, Addison-Wesley, 1994. (Won
awards from STC New Mexico Kachina Chapter competition, Best of Show;
Oklahoma Chapter; International STC Convention, Distinguished
project-managed, and co-wrote book-length tutorial on
ClarisWorks 2.0 for business students using Macintosh computers, for
South-Western Publishing, 1994.
article on FileMaker Pro with Rich Coulombre for MacWorld,
April 1994. Co-authored
two books for developers on FileMaker Pro, Addison Wesley,
project and co-authored book-length tutorial for business students
Using ClarisWorks, from SouthWestern Publishing, 1993.
network connectivity for business users of PenPoint-based notebook
computers released by I.B.M., A.T.&T., N.C.R., and Grid
Quick Tour and Tutorial for Cayenne Systems Document
Development Environment (1991).
tutorial for system operators, Cachet Tutorial for
Electronics for Imaging (1991).
book-length tutorial for business students, Computer
Concepts: Microsoft Works Tutorial and Applications, from
SouthWestern Publishing, 1990.
drive for help system, and participated in creation of a template
for future help systems for Apple and Claris, 1985-89.
scripts for marketing speeches by Apple executives introducing
Desktop Publishing in Apple Business Forums (1988).
tutorial, installation, manual, and online help for
MacWrite II from Claris (1988-1989);co-authored MacWrite II
Handbook for Bantam Books (1989).
interactive training for AppleWorks/ Network for Claris (1988).
Macintosh manuals for GraphicWorks 1.1 from Mindscape (1988).
and designed manual for MacAccess from Action Technologies,
manual for Connect Service for Connect, Inc. (1988).
how business people can take advantage of desktop publishing, and
produce clean layout and page design in trade book: Desktop
Publishing with PageMaker co-authored with Carlene Schnabel,
Ballantine Books, 1987.
documentation plans and administered 25 writing and training
projects budgeted in the range of $40,000 to $350,000 each, with teams
of 2-5 writers, for Fortune 500 and 1000 companies (1986-1994).
training disk, reference manual, and tutorial for
AppleWorks, Apple's best-selling software, with more than 1,000,000
copies sold (1985-87). Won
Award of Distinguished Technical Communication from STC, Northern
instructional trade book about writing at work, Put That in
Writing, Viking Press, 1984.
popular book explaining basics of programming, The Instant
Expert's Guide to IBM BASIC, Dell Books, 1984.
conceptual overview, instructions, and buying guide to business people
interested in word processing, in The Definitive Word Processing
Book, with Linda Urban, Viking Press and Penguin Books, 1984.
Senior Technical Writer at Apple (1982-1986), wrote Apple's
style guide for writers, published as How To Write a Computer
Manual, by Benjamin/Cummings, 1984 (revised with Henry Korman as How
to Communicate Technical Information, 1993).
Apple employee and later as consultant, wrote tutorial and reference
manuals on Apple III Spelling Checker (1983), SCSI cabling (1986),
SCSI card (1986), AppleLink (1989), MacTerminal (1986), LaserWriter
(1986), Apple II System Utilities (1987), AppleLink Personal
Edition (1988), and pre-release version of ClarisWorks
procedure manuals on online inventory and pricing system (6500
different products in each of 1500 supermarkets and department
stores), Online Produce Inventory Control System,
and Item Movement Evaluation System for Lucky Stores, Inc.
book design, reorganized, and edited Biz Dev 3.0 by Brad
Keywell, American Lawyer Media, 2000-2001.
book design and database, co-wrote The Best of Online
Shopping, with Lisa Price, Ballantine, October, 1999.
art and co-authored the text of Fun with Digital Imaging:
The Official HP Guide, with Lisa Price, from IDG Books, 1999.
graphic design and created corporate web site for The
Communication Circle, at http://www.theprices.com, 1995-2000.
Kodak manuals for digital camera line, 1998.
and rewrote 6 manuals, provided style guidelines for future
documentation for Pioneer DVD players, 1998.
new book design for STC books, 1995-1996, issued two books in
design, Madelyn Flammia (Ed.) Perspectives on the Profession of
Technical Communication and Deborah Andrews (Ed.) International
Dimensions of Technical Communication.
on design and content of college catalog, web site, weekly internal
newsletter, monthly alumni newsletter, and quarterly research
newsletter for New Mexico Tech, 1995-1997.