Hypertext Information Systems and Web
Sites Online Help Systems
Technical Writing and Design
(Hard Copy)
Technical
Editing (Hard Copy)
Selected
Speeches
Coaching
Teaching
Marketing
Journalism
Video Art
and TV
Art
Complete
Vita |
Technical Writing
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Present
an overview of the technical communication profession, So You
Wannabe a Technical Writer, a core course in the certificate
program for new technical writers, at University of California Santa
Cruz, 4 times a year, 1998-present.
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As
Program Chair, assembled 45 presenters for two-day regional
conference for Society for Technical Communication, on theme of
Modeling Information in Electronic Space, Albuquerque, NM, October
2000.
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Co-authored
book for developers of databases, Special Edition: Using
FileMaker Pro 5, from Que, with Rich Coulombre, 2000.
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Elevated
to Associate Fellow, Society for Technical Communication, 1999.
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Taught
workshops on the design of effective step-by-step procedures
and usability testing, for Solutions Clinic, Boston, MA, 1998,
Phoenix, AZ, February, 1999.
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Given
Distinguished Chapter Service award, Society for Technical
Communication, from Student Chapter, New Mexico Tech, 1999.
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Co-authored
user guide explaining how to use digital cameras, scanners, and
color printers: Fun with Digital Imaging: The Official
Hewlett-Packard Guide, with Lisa Price, from HP and IDG Books,
1999.
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Co-authored
consumer book on getting the most out of the operating system: Windows
95 for Kids and Parents with Lisa Price, IDG Books, 1998.
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Co-authored
step-by-step instructions for consumers using Microsoft Works,
Microsoft Network, Internet Explorer, and other bundled programs: Discover
Microsoft Home Essentials with Lisa Price, IDG Books. 1997.
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Planned
and co-wrote minimalist tutorial: Self-Study Guide to
Symantec's Norton Utilities, with Dr. Dan Dunne, 1997.
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Wrote
book for consumers, explaining how to use a major online service, The
Trail Guide to America Online, Addison-Wesley, 1994. (Won
awards from STC New Mexico Kachina Chapter competition, Best of Show;
Oklahoma Chapter; International STC Convention, Distinguished
Technical Communication).
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Designed,
project-managed, and co-wrote book-length tutorial on
ClarisWorks 2.0 for business students using Macintosh computers, for
South-Western Publishing, 1994.
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Co-authored
article on FileMaker Pro with Rich Coulombre for MacWorld,
April 1994. Co-authored
two books for developers on FileMaker Pro, Addison Wesley,
1993-94.
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Managed
project and co-authored book-length tutorial for business students
Using ClarisWorks, from SouthWestern Publishing, 1993.
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Documented
network connectivity for business users of PenPoint-based notebook
computers released by I.B.M., A.T.&T., N.C.R., and Grid
(1990-1991).
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Created
Quick Tour and Tutorial for Cayenne Systems Document
Development Environment (1991).
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Created
tutorial for system operators, Cachet Tutorial for
Electronics for Imaging (1991).
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Co-authored
book-length tutorial for business students, Computer
Concepts: Microsoft Works Tutorial and Applications, from
SouthWestern Publishing, 1990.
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Led
drive for help system, and participated in creation of a template
for future help systems for Apple and Claris, 1985-89.
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Created
scripts for marketing speeches by Apple executives introducing
Desktop Publishing in Apple Business Forums (1988).
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Wrote
tutorial, installation, manual, and online help for
MacWrite II from Claris (1988-1989);co-authored MacWrite II
Handbook for Bantam Books (1989).
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Updated
interactive training for AppleWorks/ Network for Claris (1988).
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Wrote
Macintosh manuals for GraphicWorks 1.1 from Mindscape (1988).
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Wrote
and designed manual for MacAccess from Action Technologies,
Incorporated (1988).
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Wrote
manual for Connect Service for Connect, Inc. (1988).
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Explained
how business people can take advantage of desktop publishing, and
produce clean layout and page design in trade book: Desktop
Publishing with PageMaker co-authored with Carlene Schnabel,
Ballantine Books, 1987.
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Prepared
documentation plans and administered 25 writing and training
projects budgeted in the range of $40,000 to $350,000 each, with teams
of 2-5 writers, for Fortune 500 and 1000 companies (1986-1994).
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Wrote
training disk, reference manual, and tutorial for
AppleWorks, Apple's best-selling software, with more than 1,000,000
copies sold (1985-87). Won
Award of Distinguished Technical Communication from STC, Northern
California, 1986.
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Wrote
instructional trade book about writing at work, Put That in
Writing, Viking Press, 1984.
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Wrote
popular book explaining basics of programming, The Instant
Expert's Guide to IBM BASIC, Dell Books, 1984.
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Gave
conceptual overview, instructions, and buying guide to business people
interested in word processing, in The Definitive Word Processing
Book, with Linda Urban, Viking Press and Penguin Books, 1984.
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As
Senior Technical Writer at Apple (1982-1986), wrote Apple's
style guide for writers, published as How To Write a Computer
Manual, by Benjamin/Cummings, 1984 (revised with Henry Korman as How
to Communicate Technical Information, 1993).
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As
Apple employee and later as consultant, wrote tutorial and reference
manuals on Apple III Spelling Checker (1983), SCSI cabling (1986),
SCSI card (1986), AppleLink (1989), MacTerminal (1986), LaserWriter
(1986), Apple II System Utilities (1987), AppleLink Personal
Edition (1988), and pre-release version of ClarisWorks
(1985-6).
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Wrote
procedure manuals on online inventory and pricing system (6500
different products in each of 1500 supermarkets and department
stores), Online Produce Inventory Control System,
and Item Movement Evaluation System for Lucky Stores, Inc.
(1981-1982).
Graphic Design
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Created
book design, reorganized, and edited Biz Dev 3.0 by Brad
Keywell, American Lawyer Media, 2000-2001.
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Created
book design and database, co-wrote The Best of Online
Shopping, with Lisa Price, Ballantine, October, 1999.
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Created
art and co-authored the text of Fun with Digital Imaging:
The Official HP Guide, with Lisa Price, from IDG Books, 1999.
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Did
graphic design and created corporate web site for The
Communication Circle, at http://www.theprices.com, 1995-2000.
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Redesigned
Kodak manuals for digital camera line, 1998.
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Redesigned
and rewrote 6 manuals, provided style guidelines for future
documentation for Pioneer DVD players, 1998.
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Created
new book design for STC books, 1995-1996, issued two books in
design, Madelyn Flammia (Ed.) Perspectives on the Profession of
Technical Communication and Deborah Andrews (Ed.) International
Dimensions of Technical Communication.
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Consulted
on design and content of college catalog, web site, weekly internal
newsletter, monthly alumni newsletter, and quarterly research
newsletter for New Mexico Tech, 1995-1997.
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