|Designing Online Help|
|Internet Prose 101||
In this two-day workshop, youll learn the basicshow to design, structure, write, and manage an online help facility to help people use software. Youll see how design goes beyond writing, to incorporate insights from many disciplines, including user interface research, cognitive psychology, and graphic design.
Youll learn how to plan a Help facility, create prototypes, test those, and produce a final version that customers will really use from their own disk, a server, or a Web site.
As a technical writer, instructional designer, or editor, you will learn how to develop the Help facility in conjunction with other documentation, how to anticipate whats special about writing for the screen, and how to plan and budget the work.
You will learn from dozens of examplesfrom character-based systems to graphic environments, delivered on CD-ROM, intranet, or Web sites. Working together with other people in the class, you will apply new ideas to the tasks of designing and creating online Help. Individual exercises, extensive readings, and group discussions supplement the workshop.
This workshop does not promote or teach any particular tool; the focus is on design principles you can apply in any situation.Heres a schedule of topics covered:
Jonathan Price's background includes coaching help teams from major computer manufacturers in the U.S. and Japan, and working extensively with teams transforming legacy documents into interactive information systems for CD-ROM and the Web. My books on technical writing include How to Write a Computer Manual (Benjamin/Cummings) and How to Communicate Technical Information (with Henry Korman, from Benjamin/Cummings).
We are always glad to customize a workshop for a particular group or setting. Please call Jonathan at 505 898-4912 to get more details.
Copyright 1998 Jonathan and Lisa Price, The Communication Circle
Return to our site at http://www.theprices.com/circle
Email us at JonPrice@AOL.com