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Modeling Information in Electronic Space, special issue of Technical Communication, edited with an introduction, from Society for Technical Communication, February, 2000.

What Technical Writers Can Learn from Christopher Alexander's Pattern Language, IEEE Transactions on Professional Communication, forthcoming 1999. (Draft).

STOP: Light on the History of Outlining. Journal of Computer Documentation, forthcoming 1999. (Draft). (Long).

Complexity Theory as a Way of Understanding our Role in the World-Wide Web. Proceedings of the 45th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 207-209.

Towards a Library of Technical Communication. With Leland & Marshall. Proceedings of the 45th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 263-266.

So You Want to Freelance as a Webzine Writer? Proceedings of the 45th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 174.

Editing a Website: Extending the Levels of Edit. With Anderson, S., Campbell, C., Hindle, N., and Scasny, R. IEEE Transactions in Professional Communication. Volume 41, #1. March, 1998. 47-57.

Adding Semantics to SGML Databases. With Mazumdar, Bao, and Yuan. Presented at Electronic Publishing ’98 Conference, Saint Malo, France (April 1-4, 1998), and included in the proceedings volume, in Hersch, R., Andre, J., & Brown, H. (Eds.), Electronic Publishing, Artistic Imaging, and Digital Typography, Vol. 1375 in the Lecture Notes in Computer Science Series, Springer-Verlag, Berlin, 1998. 563-574.

Electronic Outlining as a Tool for Making Writing Visible. Computers and Composition. December 1997. 409-427.

Using Complexity Theory to Understand What’s Happening to Technical Communication. IPCC 97 Proceedings, October 22-25, 1997, Salt Lake City, Utah. IEEE Professional Communication Society. 17-27.

How Electronic Outlining Can Help You Create Online Materials. Conference Proceedings, 15th Annual International Conference on Computer Documentation, October 19-22, 1997, Salt Lake City, Utah. Association for Computing Machinery (ACM), Special Interest Group on Systems Documentation (SIGDOC). 211-221.

Review of Karen Schriver’s Dynamics of Document Design. Journal of Business and Technical Communication, Vol. 11 No. 4, October 1997. 511-513.

Structuring Complex Interactive Documents. Introduction to a special issue (same title) of the IEEE Transactions on Professional Communication. July 1997. 69-77.

Bibliography Going Beyond Conventional Help Systems. With Francine Hyman. Proceedings, 42nd Annual Conference, STC. 311-313.

Review of Landow’s Hypertext. With Scott Sanders. Technical Communication. Spring 1995.

Balloon Help. IEEE SigDoc Journal. April 1994.

How to Communicate Technical Information.  With Henry Korman. Menlo Park, CA: Benjamin/Cummings.  1993.

How Do Writers Really Collaborate? IPCC 92 Conference Record. 1992.

Creating a Style for Online Help. In E. Barrett (Ed.), Text, ConText, and HyperText. Cambridge, MA: M.I.T. Press (1988). 327-341.

How Apple Put Training on a Disk. Softalk. July 1984. 49-55.

How to Write a Computer Manual.  Menlo Park, CA: Benjamin/Cummings. 1984.


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