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What Technical Writers Can Learn from Christopher Alexander's Pattern Language, IEEE Transactions on Professional Communication, forthcoming 1999. (Draft).

STOP: Light on the History of Outlining. Journal of Computer Documentation, forthcoming 1999. (Draft). (Long).

Complexity Theory as a Way of Understanding our Role in the World-Wide Web. Proceedings of the 45^th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 207-209.

Towards a Library of Technical Communication. With Leland & Marshall. Proceedings of the 45^th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 263-266.

So You Want to Freelance as a Webzine Writer? Proceedings of the 45^th Annual Conference. Arlington, VA: Society for Technical Communication. 1998. 174.

Editing a Website: Extending the Levels of Edit. With Anderson, S., Campbell, C., Hindle, N., and Scasny, R. IEEE Transactions in Professional Communication. Volume 41, #1. March, 1998. 47-57.

Adding Semantics to SGML Databases. With Mazumdar, Bao, and Yuan. Presented at Electronic Publishing ’98 Conference, Saint Malo, France (April 1-4, 1998), and included in the proceedings volume, in Hersch, R., Andre, J., & Brown, H. (Eds.), Electronic Publishing, Artistic Imaging, and Digital Typography, Vol. 1375 in the Lecture Notes in Computer Science Series, Springer-Verlag, Berlin, 1998. 563-574.

Electronic Outlining as a Tool for Making Writing Visible. Computers and Composition. December 1997. 409-427.

Using Complexity Theory to Understand What’s Happening to Technical Communication. IPCC 97 Proceedings, October 22-25, 1997, Salt Lake City, Utah. IEEE Professional Communication Society. 17-27.

How Electronic Outlining Can Help You Create Online Materials. Conference Proceedings, 15^th Annual International Conference on Computer Documentation, October 19-22, 1997, Salt Lake City, Utah. Association for Computing Machinery (ACM), Special Interest Group on Systems Documentation (SIGDOC). 211-221.

Review of Karen Schriver’s Dynamics of Document Design. Journal of Business and Technical Communication, Vol. 11 No. 4, October 1997. 511-513.

Structuring Complex Interactive Documents. Introduction to a special issue (same title) of the IEEE Transactions on Professional Communication. July 1997. 69-77.

Review of Landow’s Hypertext. With Scott Sanders. Technical Communication. Spring 1995.

Balloon Help. IEEE SigDoc Journal. April 1994.

How to Communicate Technical Information.  With Henry Korman. Menlo Park, CA: Benjamin/Cummings.  1993.

How Do Writers Really Collaborate? IPCC 92 Conference Record. 1992.

Creating a Style for Online Help. In E. Barrett (Ed.), Text, ConText, and HyperText. Cambridge, MA: M.I.T. Press (1988). 327-341.

How Apple Put Training on a Disk. Softalk. July 1984. 49-55.

How to Write a Computer Manual.  Menlo Park, CA: Benjamin/Cummings. 1984.