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Bibliography for Tips
Books that are availale through
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Alred, Gerald J., Oliu,
Walter E., and Brusaw, Charles T. 1992. The
Professional Writer. New York: St Martins Press.
Ameritech Web Page User Interface and Design Guidelines. http://www.ameritech.com/corporate/testtown/library/standard/web_guidelines/ Ausubel, D. P. 1978. In defense of advance organizers: A reply to the critics. Review of Educational Research, 48, 2. 251-257. Bailey, R. W. 1983. Human Performance Engineering: A Guide for System Designers. Englewood Cliffs, NJ: Prentice Hall. Baker, J. D. and Goldstein, I. 1966. Batch vs Sequential displays: Effects on human problem solving. Human Factors, 8: 225-235. Barstow, Thomas R., and Jaynes, Joseph T. 1986. Integrating online documentation into the technical publishing process. IEEE Transactions on Professional Communication, PC-29, 4: 37-41. Berners-Lee, Tim. 1995. http://www.w3.org/all.html. (Alas, W3 reorganized their archives, and broke this link). Black, Roger, & Elder, Sean. 1997. Web Sites That Work. San Jose, CA: Adobe. Boomer, H.R. 1975. Relative comprehensibility of pictorial information and printed words in proceduralized instructions. Human Factors. 17, 3. 266-267. Borenstein, Nathaniel S. 1985. Help texts vs Help mechanisms: A new mandate for documentation writers. In Proceedings of SIGDOC 85. New York: Association for Computing Machinery. 8-10. Bork, Alfred. 1983. A preliminary taxonomy of ways of displaying text on screens. Information Design Journal, 3, 3. 206-214. Broadbent,D. E. 1978. Language and ergonomics. IEEE Transactions on Professional Communication. PC-21: 34-37. Brusaw, Charles T., Alred, Gerald J, and Oliu, Walter E. 1997. Handbook of Technical Writing, Fifth Edition. New York: St. Martins Press. Burgess, J. H. 1984. Human Factors in Form Design. Chicago: Nelson-Hall. Bush, Donald W., and Campbell, Charles P. 1995. How to Edit Techncial Documents. Phoenix, AZ: Oryx Carroll, J. M. 1984. Minimalist training. Datamation, 30, 18. 125-136. Chase, W.G., and Clark, H.H. 1972. Mental operations in the comparison of sentences and pictures. In L. Gregg (Ed.) Cognition in Learning and Memory. New York: Wiley. Clark, H. H. and Clark, E. V. 1968. Semantic distinctions and memory for complex sentences. Quarterly Journal of Experimental Psychology, 20. 129-138. Clark, H.H., and Chase, W.G. year? On the process of comparing sentences against pictures. Cognitive Psychology, 3. 472-517. Conklin, Jeff. 1987. Hypertext: An introduction and survey. Computer, 20: 9. 17-41. Conklin, Jeff. 1987. STP-356-86, Rev. 2 A Survey of Hypertext. Microelectronics and Computer Technology Corporation. Cuff, R. N. 1980. On casual users. International Journal of Man-Machine Studies. 12, 2. 163-187. Dewer, R. E. 1976. The slash obscures the symbol on prohibitive traffic signs. Human Factors, 18, 3. 253-258. Dumas, Joseph. 1988. Designing User Interfaces for Software. Englewood Cliffs, NJ: Prentice Hall. Dumas, Joseph, and Redish, Janice C. 1993. A Practical Guide to Usability Testing (Human/Computer Interaction). El-Shinnawy, Maha. 1998. Interface: Susan T. Kinney and Richard T. Watson on The effect of medium and task on dyadic communication." IEEE Transactions on Professional Communication, Vol. 41, 2, June. 140-142. Frisse, Mark. 1988. From text to hypertext. Byte (October). 247-253. Frisse, Mark. 1988. Searching for information in a hypertext medical handbook. Communications of the ACM, 31, 7. 880-886. Gagne, R., and Briggs, L. 1979. Principles of Instructional Design. New York: Holt, Rinehart, and Winston. Galitz, Wilbert O. 1985. Handbook of Screen Format Design. Wellesley, MA: QED Information Sciences. Galitz, Wilbert O. 1996. The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques. New York: Wiley. Gaylin, K. 1986. How are windows used? Some notes on creating an empirically based windowing benchmark test. In CHI 86 Proceedings. New York: Association for Computing Machinery. 96-100. Glass, Robert L. 1989. Software maintenance documentation. Sigdoc 89 Conference Proceedings. New York: ACM. Gould, Emilie W., Gurevich, Mark, and Pagerey, Peter D. 1998.Conducting surveys over the World Wide Web. STC 45th Annual Conference 1998 Proceedings. Arlington, VA: Society for Technical Communication. 294-297. Gregory, R. L. 1980. Eye and Brain: The Psychology of Seeing. New York: Oxford. Gregory, R. L. 1995. The Artful Eye. New York: Oxford. Hackos, JoAnn, and Stevens, Dawn M. 1996. Standards for Online Communication. New York: Wiley. Hasslein, Vaughn. 1986. Marketing survey on user requests for online documentation. In Proceedings of 33rd International Technical Communication Conference. Washington, DC: Society for Technical Communication. 434-438. Heckel, Paul. 1984. The Elements of Friendly Software Design. New York: Warner. Herriot, P. 1970. An Introduction to the Psychology of Language. London: Methuen. Horton, William K. 1990. Designing and Writing Online Documentation: Help Files to Hypertext. New York: Wiley. Keeker, Kevin. 1997. Improving Web site usability and appeal. http://www.microsoft.com/workshop/management/planning/improvingsiteusa.asp#TOP2 Kieras, J. L. 1980. Initial mention as a signal to thematic content in technical passages. Memory and Cognition, 8, 4. 345-353. Kirsner, Scott. 1997. Community: Can corporate players be convincingor successfulin the communitarian role? CIO Magazine, December 1, 1997. http://www.cio.com/archive/webusiness/120197_main.html Kollock, Peter, and Smith, Marc. 1994. Managing the virtual commons: Cooperation and conflict in computer communities. http://www.sscnet.ucla edu/soc/csoc/vcommons.htm (Link no longer works, alas). Levine, Rick. 1997. Sun Guide to Web Style. http://www.sun.com/styleguide Lynch, Kevin. 1960. The Image of the City. Cambridge, MA: MIT Press. Lynch, Patrick, and Horton, Sarah. Yale C/AIM Web Style Guide. http://info.med.yale.edu/caim/manual Lynch, Patrick, and Horton, Sarah. 1999. Web Style Guide: Basic Design Principles for Creating Web Sites. New Haven: Yale. MacKinnon, Richard. 1992. Searching for the Leviathan in the Usenet. Masters Thesis, San Jose State University. gopher://gopher.eff.org:70/00/Publications/CuD/Papers/leviathan Mahler, William J. 1987. Interactive touch screen design. In Proceedings of the 34th International Technical Communication Conference. Washington, DC: Society for Technical Communication. VC 72-77. Mayer, Richard. 1992. Thinking, Problem Solving, Cognition. New York: Freeman. Miller, George A. 1956. The magical number seven, plus or minus two: some limits on our capacity for processing information. The Psychological Review, 63. 81-97. Miller, George A. 1962. Some psychological studies of grammar. American Psychologist, 17, 11. 748-762. Morkes, John, and Nielsen, Jakob. Applying Writing Guidelines to Web Pages. January 6 1998. http://www.useit.com/papers/webwriting/rewriting.html Mortensen, David. 1997. Miscommunication. Thousand Oaks, CA: Sage Nielsen, Jakob, and Morkes, John. 1997. Concise, SCANNABLE, and Objective: How to Write for the Web. http://www.useit.com/alertbox/9710a.html and http://www.useit.com/papers/webwriting/writing.html Nielsen, Jakob. 1995. Features missing in current Web browsers. Alertbox, July 1995. http://www.useit.com Nielsen, Jakob. 1996. Top Ten Mistakes in Web Design. Alertbox, May. http://www.useit.com Nielsen, Jakob. 1997a. Be Succinct! (Writing for the Web). Alertbox. March 15, 1997. http://www.Useit.com. Nielsen, Jakob. 1997b. How Users Read on the Web. October 1997. http://www.useit.com/ Nielsen, Jakob. 1997c. The Fallacy of Atypical Web Examples. Alertbox, June 1, 1997. http://www.Useit.com Nielsen, Jakob. 1997d. The tyranny of the page. Alertbox, November 1, 1997. http://www.useit.com Nielsen, Jakob. 1998. Using link titles to help users predict where they are going. Alertbox, January 11, 1998. http://www.useit.com Norman, Donald A. 1980. Cognitive engineering and education. In Problem Solving and Education: Issues in Teaching and Research. New York: Wiley. OMalley, Claire E. 1986. Helping users help themselves. In User-Centered System Design. Hillsdale, NJ: Lawrence Erlbaum Associates. 377-398. Ohnemus, Kenneth R. 1997. Web style guides: Who, what, where. 15th Annual International Conference on Computer Documentation Conference Proceedings, SIGDOC 97, Crossroads in Communication, October 19-22, 1997. New York: ACM. 189-198. Olson, Mancur. 1965. The Logic of Collective Action: Public Goods and the Theory of Groups. Cambridge, MA: Harvard. Ostrom, Elinor. 1990. Governing the Commons: The Evolution of Institutions for Collective Action. New York: Cambridge. Otte, Fred H. 1982. Consistent user interface. In Human Factors and Interactive Computer Systems. Norwood, NJ: Ablex. 261-275. Overby, Bruce A. 1997. Order and chaos: A sociological profile of TECHWR-L. 15th Annual International Conference on Computer Documentation Conference Proceedings, SIGDOC 97, Crossroads in Communication, October 19-22, 1997. New York: ACM. 199-206.. Price, Jonathan. Creating a style for online help. 1988. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 330-341. Price, Jonathan. 1998. So you want to freelance as a Webzine writer? 45th Annual Conference 1998 Proceedings. Arlington, VA: STC. 174. Price, Lisa, & Price, Jonathan. 1997. Web Writing. Writers Digest, October. 44-47. Rehling, Louse. 1997. Breaking the rules for web sites. 1997 IEEE International Professional Communication Conference, IPCC 97 Proceedings, October 22-25, 1997. Piscataway, NJ: IEEE. 101-107. Reigeluth, C. M. and Stein, F. S. 1983. The elaboration theory of instruction. In Instructional Design Theories and Models, ed. Reigeluth. Hillsdale, NJ: Erlbaum. Reigeluth, C. M., Merrill, M. D., Wilson, B. C., et al. 1980. The elaboration theory of instruction: A model for sequencing and synthesizing instruction. Instructional Science, 9. 195-219. Reigeluth, C.M., Ed. 1983. Instructional Design Theories and Models: An Overview of Their Current Status. Hillsdale, NJ: Erlbaum. Relles, Nathan. A user interface for online assistance. 1981. In Proceedings of 5th International Conference on Software Engineering. New York: Institute for Electrical and Electronics Engineers. 400-408. Robinson, Eleanor R. N. and Knirk, Frederick G. 1984. Interfacing learning strategies and instructional strategies in computer training programs. In Human Factors Review. Santa Monica: The Human Factors Society. 209-238. Roemer, J. M. and Champanis, A. 1982. Learning performance and attitudes as a function of the reading grade level of a computer-presented tutorial. In Proceedings of Human Factors in Computer Systems Conference. Gaithersburg, MD: Institute for Computer Sciences and Technology, National Bureau of Standards. 239-244. Shirk, Henrietta Nickels. 1988. Technical writers as computer scientists: The challenges of online documentation. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 311-327. Shneiderman, Ben. 1982. System message design: Guidelines and experimental results. In Directions in Human/Computer Interaction. Norwood, NJ: Ablex. 55-78. Shneiderman, Ben. 1989. Reflections on authoring, editing, and managing hypertext. In The Society of Text: Hypertext, Hypermedia, and the Social Construction of Information. Cambridge, MA: MIT Press. Siegel, David. 1996. Creating Killer Web Sites. Indianapolis, IN: Hayden. Simpson, Henry. 1985. Design of User-Friendly Programs for Small Computers. New York: McGraw-Hill. Slatin, John. 1988. Hypertext and the teaching of writing. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 111-129. Slatin, John. 1988. Toward a rhetoric for hypertext. In Hypermedia 88. Houston, TX: University of Houston-Clear Lake and NASA/Johnson Space Center. 135-139. Sterne, Jim. 1996. Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive. New York: Wiley. Tarutz, Judith. 1992. Technical Editing: The Practical Guide for Editors and Writers. Reading, MA: Addison-Wesley. Tufte, Edward R. 1983. The Visual Display of Quantitative Information. Cheshire, CT: Graphics Press. Utting, K., and Yankelovich, N. 1989. Context and orientation in hypermedia networks. ACM Transactions on Information Systems, 7:1. 58-84. Van Dijk, T. and Kintsch, W. 1983. Strategies of Discourse Comprehension. New York: Academic Press. Waite, Robert. 1982. Making information easy to use: A summary of research. In Proceedings of International Technical Communication Conference. Washington, DC: Society for Technical Communication. E 120-123. Walker, Janet H. 1987. Document examiner: Delivery interface for hypertext documents. In Hypertext 87 Papers. Chapel Hill, NC: University of North Carolina. 307-323. Walker, Janet H. 1987. Issues and strategies for online documentation. IEEE Transactions on Professional Communication, PC-30, 4. 235-248. Wasson, P. C., and Johnson-Laird, P. N. 1972. Psychology of Reasoning: Structure and Content. Cambridge, MA: Harvard. Weiss, Edmond. 1991. How to Write Usable User Documentation. Phoenix, AZ: Oryx. Whitaker, L.A., and Stacey, S. 1981. Response times to left and right directional signals. Human Factors, 223, 4. 447-452. Wickens, C.D. 1984. Engineering Psychology and Human Performance. Columbus, OH: Merrill. Williams, Joseph M. 1990. Style: Toward Clarity and Grace. Chicago: University of Chicago Press. Winsberg, Freya Y. 1987. Online documentation: Tutorials that are easy to take. In Proceedings of 34th International Technical Communication Conference. Washington, DC: Society for Technical Communication. ATA 101-104. Zimmerman, Donald E., Muraski, Michel, Estes, Emily, and Hallmark, Bruce. A formative evaluation method for designing WWW sites. 1997 IEEE International Professional Communication Conference, IPCC 97 Proceedings, October 22-25, 1997. Piscataway, NJ: IEEE. 223-230. |
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